Stephen - Divisional Director

Stephen's Story

Stephen had left a Newcastle fruit, veg and dairy delivery business when, passing the Job Centre, he saw an ad for a supervisor’s role on the field service side of BrightHouse. He got the job, but after three years he was made redundant in a restructuring. He moved to a competitor, managing a transport delivery network - until 15 months later he got a call from us about a service centre management role, and that was when the 2nd phase of his career here really got started. A role came up in the Manchester National Service Centre, he took it, and after a year he was asked to be Fleet Manager. With no experience in that area, he went and got some qualifications via a CPC course. For a while he was National Service Operations Manager as well, performing a dual role. Eventually he got the chance to be a Regional Manager in Tyneside…

I finally made it home, moving from the service side to retail in 2010. In 2011-12 I was Regional Manager of the Year, which was great. In my 2nd year of retail, I got the opportunity to go back to service on a secondment as National Field Service Manager. I did that up to March 2013, when I was offered Divisional Director and a chance to be in the leadership team on the retail side. This business is quick to make decisions and lets you know where you stand – that’s true from the interview stages onwards. It has transformed across the years from 2002 to now. The values are embedded in, the focus is on HOW we get things done, and doing things the right way. We are more people and customer focused - whatever we do, we ask the question ‘What does this mean for the customer?’. Our year-on-year growth is the envy of the High Street - but there’s no complacency, we’re always looking for ways to take things to the next level. Everyone in the business has real passion. It’s infectious. I feel very proud and get a real sense of achievement working here.